Effective Date: October 19, 2025

Declutter24 (“we,” “our,” “us”) is an AI-powered online platform that enables Nigerians to sell their fairly used household items within 24 hours and buy quality pre-owned items at up to half the price. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website, mobile app, or related services.

1. Information We Collect

We collect the following types of information to help us operate efficiently and improve your experience:

a. Personal Information

When you register, list an item, or make a purchase, we may collect:

• Full name

• Phone Number

• Location

• Email Address

b. Item Information

When you list an item for sale, we collect:

• Item category, subcategory, brand, model, condition, description, defects, and photos.

• AI-generated valuation or pricing data.

c. Automatically Collected Data

When you visit our platform, we automatically collect:

• Device type, browser type, and IP address

• Date and time of visit

• Pages viewed and actions taken

• Cookies or similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process item listings, valuations, and transactions

• Improve the accuracy of AI-powered price estimations

• Facilitate communication between buyers and sellers

• Send updates, notifications, and support messages

• Ensure platform safety and prevent fraud

• Improve our platform performance and user experience

3. How We Share Your Information

We do not sell your personal information. However, we may share information in the following cases:

• With verified buyers or sellers: When necessary to complete a transaction.

• With service providers: Payment processors, logistics partners, or verification agencies.

• For legal reasons: When required by law, regulation, or court order.

4. Data Security

We use advanced security measures to protect your data from unauthorized access, loss, or misuse. However, please note that no system is completely secure, and we cannot guarantee absolute protection.

5. Your Rights and Choices

You have the right to:

• Access or update your personal data

• Request deletion of your account and associated data

• Withdraw consent for marketing communications

• Request a copy of your personal information stored by us

You can exercise these rights by contacting us at hello@declutter.com

6. Use of AI and Automated Decisions

Declutter24 uses AI to estimate the value of items based on factors like brand, condition, model, and market demand.

These AI-generated valuations are estimates only and may not represent the final selling price.

Our AI system continuously learns from market trends and user interactions to improve pricing accuracy.

7. Cookies and Tracking

We use cookies to enhance user experience, remember preferences, and analyze platform traffic. You can control or delete cookies through your browser settings.

8. Retention of Data

We retain your personal and transaction data only as long as necessary to:

• Provide our services

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

9. Children’s Privacy

Declutter24 is not intended for individuals under 18 years old.

We do not knowingly collect personal data from minors. If you believe a child has provided us information, please contact us immediately.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or laws. We will notify users of significant updates by email or app notification.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

hello@declutter24.com